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  • 学历要求:中专
  • 工作经验:应届毕业生
  • 外语要求:英语
  • 年龄要求:不限
职位简介:Job Description 岗位描述 You will be responsible to provide an excellent and consistent level of service to your customers. F&B Captain -SHANG-HIGH Cuisine is responsible to assist with daily operation in Chinese restaurant. 工作中你将负责提供始终如一的卓越客户服务。中餐厅领班主要负责中餐厅的日常营运的组织与服务。 Qualification 资质要求 - Good appearance and disposition 个人形象气质良好 - Fluent oral English 英语口语流利 - Good guest service, communications and interpersonal skills are a must. 需要具备良好的服务态度、与人交流能力和人际交往能力 - Certificate in Hospitality Operations School or equivalent 酒店管理类学校或相关专业毕业    
  • 学历要求:大专
  • 工作经验:应届毕业生
  • 外语要求:汉语
  • 年龄要求:25-35
职位简介:1.熟悉系统软件结构和硬件的配置,掌握排除一般软硬件故障的方法。 2.定期维护保养系统打印机工作站,并处理一般故障问题。 3.应答电脑使用部门提出的各种有关问题。 4.定期对电脑杀毒工作。 5、定期建立电脑系统数据备份,并注明标记。 6.观察系统主机运行情况,控制机房温度和湿度。 7.掌握在紧急状态下,系统的启动及停机处理方法。 任职资格 1.大专以上学历,具有5年以上电脑工作经验。 2.精通计算机专业知识,具备饭店管理系统的基本知识。 3.有一定的英语阅读能力。 4.能独立解决日常电脑系统出现的各种问题。 5.能进行设备的日常维护。对工作认真负责,保证电脑系统的正常运行。 6.具有一定的组织管理协调能力。
  • 学历要求:大专
  • 工作经验:应届毕业生
  • 外语要求:不限
  • 年龄要求:不限
职位简介:• In absence of Manager, conducts shift briefings to ensure hotel activities and operational requirements are known 在经理缺席的情况下主持交接班说明会,确保员工了解酒店的活动和运营要求 • Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques 运用销售技巧和房间销售升级推广洲际酒店集团的产品和服务 • Promote the Hotel’s (and ICHG generally) products and services 推銷酒店(以及整个洲际酒店集团)的产品和服务 • Maintain a high level of product and service knowledge about all ICHG Hotels in your region 充分了解所在地区的洲际酒店集团成员的产品和服务 • Develop and maintain a regular pattern of sales calls 发展和保持定期进行销售拜访的模式 • Prepare and execute action plans which increase reservation sales and associated business 准备和执行增加预订销售和相关业务的工作计划 • Record and process reservations made by phone/fax/email 记录和处理通过电话,传真,电子邮件进行的预订 • Accept wait list reservations 接受等待名单预订 • Process amendments to reservations such as extensions, early departures, etc 修改延期和提前离店等特殊情况的预订记录 • Manage “no show” reservations by investigation and recording of same 调查和记录未按预订抵店的预订情况 • Record special billing arrangements for groups and conventions 对团队和会议的特别账单安排进行记录 • Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval 与前厅部经理或财务经理联系所有要求信用审批的预订事宜 • Maintain knowledge of special rates/ offers/ promotions 掌握关于特价,优惠,促销活动的信息 • Monitor reservation levels and inform Managers of current and future occupancy rates 监测预订情况,并向经理通报目前和将来的入住率 • Prepare reports as requested (eg to travel agents, business houses etc) 按照要求准备报告(如给旅行代理和商业机构报告等) • Prepare reservation sales reports 准备预订销售报告 • Works with superior on manpower planning and management needs 和上级一起进行人力规划和管理需求。 • Works with superior in the preparation and management of the Department’s budget 和上级领导一起编制和管理部门预算。            
  • 学历要求:中专
  • 工作经验:应届毕业生
  • 外语要求:英语
  • 年龄要求:20-30
职位简介:Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures 按照部门的规范和程序提供高标准的餐饮服务。 Communicates to his/her superior any difficulties, guest comments and other relevant information 与上级领导交流有关疑难,客人意见和其它相关信息。 Establishes and maintains effective employee working relationships 与员工建立并保持良好的工作关系。 Attends and participates in daily briefings and other meetings as scheduled 参加和参与每日的例会和其它计划好的会议。 Attends and participates in training sessions as scheduled 参加和参与计划好的培训课程。 Prepares for service by ensuring: 确保部门的以下各项工作就绪为客人提供服务: oGrooming is impeccable and in accordance with ICHG personal presentation standards 遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔 oOutlet equipment is clean 设备干净 oEquipment is sorted and stored 设备分类且存放好 oGlassware is polished 玻璃器皿擦亮 oFlatware is polished 擦亮餐具 oChina is clean 清洁瓷器 oWaiter stations are prepared 准备好服务台 oCutlery is placed for buffet and table service 摆放好自助餐桌上的餐具 oTables are set 摆设好餐台 oReservations are read and familiarized 阅读并熟悉预订 oSpecial occasions are ready 准备好特别活动 oMusic is on 放音乐 oLighting is on 开灯 oOutlet is ready for service and guest comfort 酒吧准备就绪为客人提供舒适的服务。 Carries out effective service by ensuring: 高效的提供服务: oGuests are greeted and seated 迎宾并安排客人就坐 oDaily specials are explained and upsold 说明并推销每日特价 oFood orders are processed accurately 准确的下餐单 oTrays and tray jacks are effectively used 有效的利用托盘和托盘架 oFood orders are taken quickly 快速的为客人写餐单 oPayment methods are handled accurately 确的处理付款方法 oWorking areas are cleaned and re-set quickly 快速的清洁工作区和重新布置  
  • 学历要求:中专
  • 工作经验:应届毕业生
  • 外语要求:不限
  • 年龄要求:18-30
职位简介:Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures 按照部门的规范和程序提供高标准的餐饮服务。 Communicates to his/her superior any difficulties, guest comments and other relevant information 与上级领导交流有关疑难,客人意见和其它相关信息。 Establishes and maintains effective employee working relationships 与员工建立并保持良好的工作关系。 Attends and participates in daily briefings and other meetings as scheduled 参加和参与每日的例会和其它计划好的会议。 Attends and participates in training sessions as scheduled 参加和参与计划好的培训课程。 Prepares for service by ensuring: 确保部门的以下各项工作就绪为客人提供服务: Grooming is impeccable and in accordance with ICHG personal presentation standards 遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔 Outlet equipment is clean 设备干净 Equipment is sorted and stored 设备分类且存放好 Glassware is polished 玻璃器皿擦亮 Flatware is polished 擦亮餐具 China is clean 清洁瓷器 Waiter stations are prepared 准备好服务台 Cutlery is placed for buffet and table service 摆放好自助餐桌上的餐具 Tables are set 摆设好餐台 Reservations are read and familiarized 阅读并熟悉预订 Special occasions are ready 准备好特别活动 Music is on 放音乐 Lighting is on 开灯 Outlet is ready for service and guest comfort 酒吧准备就绪为客人提供舒适的服务。 Carries out effective service by ensuring: 高效的提供服务: Guests are greeted and seated 迎宾并安排客人就坐 Daily specials are explained and upsold 说明并推销每日特价 Food orders are processed accurately 准确的下餐单 Trays and tray jacks are effectively used 有效的利用托盘和托盘架 Food orders are taken quickly 快速的为客人写餐单 Payment methods are handled accurately 确的处理付款方法 Working areas are cleaned and re-set quickly 快速的清洁工作区和重新布置        
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